At ISCS we pride ourselves on the quality of our technical support. We put a huge amount of effort into our support operation to ensure that our customers can get the help they need.
We run our support service in a very fair “first come first
served” basis. Users post issues onto our support forums and our
support team answer them in the order they come in. We never priorities
customers on name or size. This model works very well for the vast
majority of our customers.
As ISCS has grown we have got an increasing number of customers
who need prioritized support. These customers often have needs linked
to a deadline and require extra attention to help solve any problems.
Our standard support model does not cater for these customers as well
as we would like. To help them, we introduced Priority Support.
With Priority Support, we offer our clients scheduled
health-checks, dedicated technical and management resources and same
day response to their technical queries.
If you are an existing customer and would like to leverage Priority Support, get in touch with your account manager today.