At ISCS we pride ourselves on the quality of our technical support. We put a huge amount of effort into our support operation to ensure that our customers can get the help they need.
We run our support service in a very fair “first come first served” basis. Users post issues onto our support forums and our support team answer them in the order they come in. We never priorities customers on name or size. This model works very well for the vast majority of our customers.
As ISCS has grown we have got an increasing number of customers who need prioritized support. These customers often have needs linked to a deadline and require extra attention to help solve any problems. Our standard support model does not cater for these customers as well as we would like. To help them, we introduced Priority Support.
With Priority Support, we offer our clients scheduled health-checks, dedicated technical and management resources and same day response to their technical queries.
If you are an existing customer and would like to leverage Priority Support, get in touch with your account manager today.